1. 30 Days Return Guaranteed: Items can be returned within 30 days of receipt of delivery. Shipping charge may apply. Pre-orders and customized orders can only be returned within 30 days only in case of product defect.

2. Damage: Any merchandise received damaged must be reported within a maximum period of 5 days following the receipt of the merchandise, to the attention of customer service: Picture or video proof will be required.

3. Claims: The claim limit is the total order value.


Some products are non-refundable and non-exchangeable.

Open box products

Customized products

Clearance or final sale merchandise

Customer Service

All return, exchange, or warranty request should be made in your Wolfamte account or by email to